Technical support

Common questions

Please add more useful information in your support request. This will help us to find a problem source and solution faster.

First of all, we will need playclaw.txt log file from MyDocuments folder right after the problem occurred. Note, PlayClaw clears this file on every start.

If PlayClaw was crashed then provide PlayClawCrashDump.dmp file from the same folder.

If you have problems with recorded video, please provide original raw video file (not youtube). You may use any file sharing service (GoogleDrive as example).

Problems with activation

If you have activation issues, please send request to support with your activation code or the email address used for your order. Do not publish this information on public forums!

Forget the code?

You can retrieve your activation code here

Video tutorials